Thoughts, rants and musings about absolutely everything except photography. Or cats.

ARTICLE

Olympus: F**k off, honourable customer

Customer Service at its finest

in General Rants , Friday, September 17, 2010

It seems that the Olympus E-Club has been shutdown. There are no links to it any more, except the “Who is a Pro” thing you can find somewhere. On the old E-Club page, registrations are disabled, and there is no login, just this:

“Dear customer,

we apologize but this service is currently not available.

Thank you for your understanding
Your OLYMPUS Membership Team”

What, pray, My Olympus Membership Team, am I supposed to understand ? (that “Team” bit is a dead giveaway that they’re Germans, by the way. Germans LOVE teams.)

I think I’m supposed to understand you couldn’t find your arsehole with both hands and a flashlight. Or indeed with a fabulous Olympus endoscope.

jap-guy-with-camera.jpg

There IS still a “Customer Login”, on various European pages, and it accepts my password, and it has my address, but all the serial numbers I have registered are completely gone.

This goes beyond clueless, beyond incompetent. Olympus has always been absolutely hopeless on the web site front, but they’ve really plumbed the depths now.

Unbelievable.

 

 

Posted in category "General Rants" on Friday, September 17, 2010 at 04:15 PM

Older Comments

from martin on Fri, November 05, 2010 - 11:49

I’d agree with you on their appalling web site, the mag I signed up for is just as bad, your rant made me chuckle so thanks for that.