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Dear customer, we’ve changed your flight

Oh. No, actually we haven’t

in Hall of Shame , Tuesday, October 23, 2012

I don’t why it is, but for some reason airlines, collectively, have managed to produce some of the most god-awful web design and email communication on the Internet.  I’ve sent more than one rant to an airlines’ customer services department asking if I should take the state of the web site as an indication of their general maintenance standards. I should have started a collection of these years ago, but it’s never too late to start.

So, please step up Aerolineas Argentinas, who helpfully wanted to let me know about a change in a booked flight:

Mail aa

My Spanish is rudimentary, but I would say that the gist is that my flight number AR1874 has been changed to AR1874. Ohhh-kay.

Just to confirm, with a snappy graphic:

Mail aa 2

Seems to be consistent. Well, my confidence in their booking system is slightly shaken :-)