No further comment really necessary. This sort of thing is simply unacceptable in 2009. Especially from a company that purports to promote responsible, permission-based email marketing.
“I am trying to cancel my account, as we no longer need it for this specific purpose. However, since discovering that I cannot in fact cancel online, I must inform you that I will never use your service again, nor will I recommend it to anybody else.
This is fundamentally unethical: if I can sign up online, there is no reason why I should not be able to cancel online.
This is not the hallmark of a trustworthy online business, or one I would wish to do business with.”
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