photoblogography - Just some stuff about photography

Marketing strikes again

PhaseOne don’t want me as a customer

in General Rants , Wednesday, July 22, 2009

Marketing really puzzles me sometimes. I’ve just received an email from PhaseOne, telling me that since I did not respond to their emails (from back in Dec 2008) they’re going to delete my user account.


Leaving aside the fact that I have actually accessed my user account since December, to download CaptureOne 4.5 Pro, which doesn’t work correctly on my G5 Mac, what possible benefit can they derive by deleting my user account ? I may not be a big-bucks, buy a new camera every 5 minutes, the more expensive the better customer as far as they can tell, but I have been a registered user of CaptureOne Pro since 2004, and it wasn’t particularly cheap.

I guess they sent their marketing team to the same shoot-yourself-in-the-foot school as Lasersoft...