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An open letter to Lasersoft Imaging

also known as “Silverfast”

in Silverfast , Thursday, June 21, 2012

Dear Lasersoft Imaging,

Quoting from your website, “on August 17th [2011], scanner software SilverFast 8 has been released”. Today is June 21st, 2012, and recently, Beta 10 of Silverfast HDR was released, with little obvious change, except, apparently, in fiddling around with the infrared channel which has been causing you some issues.

Silverfast HDR 8 has no features that are not present in Silverfast 6 HDR. It does, however, miss a few. Zooming doesn’t work. You can see an image at a size which fits the window (about 4% in my scans), or, if you discover the hidden workaround, 100%. That’s it. At least you can pan the 100% view. From playing around, it seems that headline features such as GANE simply don’t work, although the controls are there. There is no way to batch process, a key feature of all previous versions.  There is no equivalent to version 6’s flawed, but useful, Virtual Light Table.

You do have a completely new GUI, which is long overdue. It is an improvement, at least, but hardly earth-shaking. And, crucially, it works on Mac OS X 10.7 (Lion), unlike version 6. Your company’s total refusal to follow any sort of UI standard is baffling though, as well as financially counter-productive. But Lion, and Silverfast 8, were released a long time ago. In fact, OS X 10.8 is imminent, even if we allow that it is little more than a marketing wrapper for a service pack for 10.7.  And Silverfast HDR 8 is still in Beta.

I’m not holding out any hope for a Silverfast AI 8 for my Minolta Scan Multi Pro. It seems that this is just too hard for your engineers, even though it didn’t seem to be a big deal for Ed Hamrick. Anyway, I have now dedicated a semi-retired MacBook Pro to running Silverfast 6.6 AI, but I would like to reprocess the HDR output on my main machine.

I suspect that you are paying the price for years upon years of neglect of a very old, undocumented and labyrinthine code base, and quite possibly the engineers who knew how it worked are gone. For many years you watched the money roll in, and bolted on fairly useless new feature after fairly useless new feature to get the upgrade income. Of course the foundation was - and is - a very good scanning engine, but that’s no longer enough.

I bought into your Archive concept - in both senses of the word -  but it seems that your idea of “archival” is very strange. Your customers now have archive files which can only be processed on current computers with a half-baked Beta. This is a poor reward for the trust your customers have shown.

Personally, I don’t feel any need to join the rush to upgrade to OS X 10.8 - but perhaps I should consider 10.7, as 10.6 is beginning to lock me out of interesting developments. In fact, I have test 10.7.4, and of all the applications I use, including tricky things like monitor calibration and printer drivers, only Silverfast is holding me back.

I challenge to provide a roadmap to a commercial release of Silverfast HDR 8. And to also publish a list of features you intend to include on release, and a list of those which are not currently working in Beta 10 (although you have released Beta 8.0.1r12, the latest update notice on your Silverfast HDR 8 main page is for 8.0.1r4). No gloss, no half-truths, just the facts. This is part of what an open Beta entails, but you seem not to get that.

Yours, in hope of a positive response

David Mantripp