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Olympus: F**k off, honourable customer

Customer Service at its finest

in General Rants , Friday, September 17, 2010

It seems that the Olympus E-Club has been shutdown. There are no links to it any more, except the “Who is a Pro” thing you can find somewhere. On the old E-Club page, registrations are disabled, and there is no login, just this:

“Dear customer,

we apologize but this service is currently not available.

Thank you for your understanding
Your OLYMPUS Membership Team”

What, pray, My Olympus Membership Team, am I supposed to understand ? (that “Team” bit is a dead giveaway that they’re Germans, by the way. Germans LOVE teams.)

I think I’m supposed to understand you couldn’t find your arsehole with both hands and a flashlight. Or indeed with a fabulous Olympus endoscope.

jap-guy-with-camera.jpg

There IS still a “Customer Login”, on various European pages, and it accepts my password, and it has my address, but all the serial numbers I have registered are completely gone.

This goes beyond clueless, beyond incompetent. Olympus has always been absolutely hopeless on the web site front, but they’ve really plumbed the depths now.

Unbelievable.