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Silverfast open wishlist

do feel free to ignore me

in Silverfast , Thursday, September 20, 2018

Some time ago, I submitted a list of carefully thought out feature requests to the appropriate section in the Silverfast forum. This, being one of the most dysfunctional software product official fora I have ever seen, my post was not uncharacteristically ignored. I am used to Silverfast’s public facing support being as unbelievably incoherent as their software, and indeed direct customer support, is good, that I just accepted that my goodwill as a customer means zero to Silverfast / Lasersoft, and the time that I spent compiling the list equally so.

But anyway, in the hope that just possibly another route might work, I’ve finally decided to post a version here. After all, this is not a list of complaints, but rather observations from a heavy Silverfast user, and features I’d like to see implemented.

I have been using Silverfast constantly for over 15 years, and even if I have some criticisms, I am happy with it, and thankful that it exists to enable me to make faithfull scans of both negatives and slides. I’m a Silverfast fan - just, as the French say, “Qui aime bien châtie bien”.

Feature requests: Most of my suggestions pertain principally to Silverfast HDR, since I always use the seperate scan/process workflow, but some may also relate to Ai. So, here we go.

Sf8screen


Dear Silverfast,

1. Zooming


Please provide a more intuitive zoom mechanism, following general industry practices, e.g. as in Photoshop, and allows a numeric input ? Also, please provide generic 1:1 / HQ buttons outside of the processing tools, for example in the menu bar, so that these can be activated without enabling a processing tool.

The current Zoom tool is not really a zoom tool at all, more a toggle between a zoom level set elsewhere, and full image view. Therefore, the Zoom tool is only activated if the preview is in 1:1 or HQ mode (only achievable if one of the relevant tools such as USM or iSRD has been activated first), or if command-drag has been used to focus on an arbitrary rectangle. Command-Drag allows an arbitrary zoom of any given area (although it seems rather unstable), but the numeric value is known only after the zoom. Also it does not work if 1:1 or HQ is set first. Afterwards, the zoom tool is active, but only 2 settings - “zoom in” =1:1, “zoom out” = “fit in view”. To get to, say, exactly 200% is more or less impossible. Being able to zoom into an image to evaluate (e.g) sharpness is a key part of the editing process, and until Silverfast HDR offers this, it will never offer a complete solution.

2. Frame cropping


I would recommend making the ability to rotate frames a bit more obvious. The purpose of the handles is not well revealed by the closed hand pointer; a rotate icon would be better. Also, a levelling tool would be nice to have, as would be the ability to constrain cropping to a set ratio, or the existing ratio by, e.g., Shift+drag (although then the shift+click shortcut for the colour sampler would have to change)

3. Startup / Utility screen


It really isn’t clear why needs to be shown at startup, in particular in SF HDR. There is no scanner choice required, so why put up this blocking modal dialog ? It should instead be possible to open the ultility screen from the Help Menu, similarly, if I remember correctly, to SF 6. The problem is the current mechanism prevents opening images directly in SF 8. Say, for example, I have my scans organised in an external DAM application, such as Photo Supreme, which allows me to maintain permanent catalogs. From there I can open, e.g., a TIFF in Photoshop in one click, but I cannot open an HDR-TIFF in SF HDR because of this blocking dialog.

Even better would be to be able send a series of images from the external application to the Job Manager. This is not a criticism of VLT. VLT is a good basic management tool and has its place in my workflow, but it cannot create catalogs, and it is not practical for managing 1000s of scans. As far as I know, Lasersoft is not competing in the DAM software market, so what reason could there be to
not play nice with these applications?
So, please could you consider changing how the service dialog is accessed ? It would massively improve usability within a full-system workflow (And maybe not only just in HDR, although in SF-scan it is less of an issue)

4. Multiple frame selection


Multiple frame selection for film scanners. This might sound strange, but here is a use case: to scan panoramic format 35mm frames on Plustek 120, I use the Plustek-recommended method of inserting the 35mm filmstrip holder but telling Silverfast that it is a 6x9 holder. Then I can preview and set a frame on the 24x66 area. However I can load two 24x66 strips in the 35mm holder, so it would be very useful if I could then set two frames in Silverfast, as I would be able to do on a flatbed scanner. Of course, I do know that you can “queue” scans in Silverfast (set the frame, start scan, set another frame, and click scan again, it will process the second when the first has finished), but that is a feature you discover by accident, and it gives no feedback whatsoever.

5. UI stuff


- remove the IT8 button from the vertical tool bar. Since it is more of a configuration task, and in particularly in Silverfast HDR is a very specialist tool indeed, it really doesn’t belong there and is far too easy to click by accident.

- a “percentage” option in the Image Dimensions / Output options would be extremely useful.

Allow the auto-frame tool to redefine an existing frame, rather than wipe out the already set filename.

Add a colour picker (similar to the midPiP tool) to the (excellent) global colour correction tool to enable increased selection accuracy.

A configurable high/low clipping indicator would be nice too. Just about every other application has this.

Specific to VLT



- Make VLT Thumbnails update based on HDR/HDRi saved settings - including rotation.

- Make it possible to start Job Manager when in VLT mode.

- Allow deletion of files from VLT browser



Finally: I’m not here to tell Lasersoft how to run their company. My only wish is that they survive and continue to support the current product portfolio. However, I would observe that they are dramatically missing an opportunity in not fully engaging with the #FilmsNotDead movement. For a start, modernising and opening up the Silverfast forum to become the reference place to visit for expert and user to user advice on film scanning would I believe generate significant benefits for Silverfast. This would also mean opening up user to user discussion of competing products, and to be tolerant of reasonable amounts of criticism, even when it is unfair. Appointing moderators from the community can help, so that Silverfast employees do have to engage directly. This is not a revolutionary idea: it’s 2018, but the Silverfast forum is stuck in a 1998 mindset. I cannot see how getting free feedback and input from paying, engaged customers, channeled through product management could have a downside.

(Postscript: I note that Silverfast is inviting visitors to see them at Photokina. I guess to speak to a rep they'll have to line up for a ticket, get the ticket approved by a booth moderator, wait for a reply, get a ticket to reply to the reply, and so forth. Should be fun.)